Shipping Policy

PROCESSING & SHIPPING TIME

Our products are custom-printed, made just for you right when you order. Because of this, processing time to make and ship your order is typically 2 to 5 business days. We know how excited you are for your purchase (we are too!), so we make sure to process and ship your order as fast as we can.

We use economy shipping for all of our products which will be listed at checkout. Once an order has been processed and marked as "shipped" it typically arrives within 3-7 days.

**Economy transit times are not guaranteed & may increase during the Winter Holiday season.**

 

COMBINED SHIPPING

Items ordered together are not necessarily shipped in the same package. Products are shipped from different locations within our printing network across the US based on the product and decoration method used. Therefore, your items may be split up into multiple shipments and shipped at different times. Your items will be shipped as soon as they are ready and you'll receive a shipping notification for each shipment in your order.

 

SHIPPING CONFIRMATIONS

You'll receive a shipping confirmation email from us once your order ships. If your order is coming from more than one location, you'll receive a confirmation email for each shipment.

 

LOST PACKAGES

Unfortunately, we cannot be responsible for lost or stolen packages where the item has been registered as delivered. If you experience your package going missing please contact us immediately and we will begin an investigation with the mail carrier to attempt to track down the package. Please make sure your shipping address is correct and your package will be delivered to an area you feel safe with the item being left. 

DAMAGES
If you receive a product from us that appears to be damaged or defective, contact us immediately at returns@yourocktops.com with your order number so that we can evaluate the issue and make it right. You must include a picture of the damage.